This page is for approved wholesale customers only.

We want you to love your hat! If you’re not satisfied and would like to return it:

1. Please mail the hat back to 
2. Ruby Moon 1957 Friendship Drive Ste C El Cajon CA 92021
3. Please email us at inquiries.rubymoon@gmail.com with your order number and also include a photo of the inside of the hat to confirm there are no makeup or sweat stains.
4. Once we receive and inspect the return and find no makeup or sweat stains we will issue a refund to your original form of payment.
5. Custom items, Damaged Hat Sale, & Inventory Sale items are FINAL SALE

PLEASE NOTE- WE DO NOT ACCEPT RETURNS ON DIRTY OR WORN ITEMS

If you are looking to order please visit our Etsy page for International shipping options

https://www.etsy.com/shop/RubyMoonxo

• Custom Orders: We love working with you to bring your hat vision to life! Please allow 2–3 weeks for these custom pieces.
• Bulk Orders/Pricing: We offer bulk pricing on orders starting at 5+ hats. These are perfect for bachelorettes, special events, birthdays, or businesses.
  Production time is typically 2–3 weeks. We are unable to do any rush orders on custom items
• Wholesale: We offer wholesale with proof of a valid sellers permit. Please find our wholesale application and complete it. Please allow up to 1 week for approval.

Once we hand your order off to USPS, it is out of our control. While we do our best to ensure smooth and timely delivery, Ruby Moon is not responsible for delays caused by the postal service.

• Please double-check your shipping address before placing your order.If your order has NOT shipped, we can update the address.If your order has already shipped, and the address is incorrect, you’ll need to place a new order. IF the original package is returned to us, we will refund you upon its arrival.

To keep your Ruby Moon hat looking its best, please follow these care tips:

• Storage: Use a flat surface or a hat stand to maintain its shape. Avoid stacking or crushing it when not in use.
• Cleaning:
  We never recommend machine washing your hat.
  Instead, spot clean only using a soft cloth or sponge, mild dish soap, and cold water.
  Gently dab the stained area — do not scrub harshly or soak the hat.
• Stain Prevention: Handle your hat with clean hands and allow any makeup or skincare products to dry before wearing.

Proper care = longer wear 

We’re happy to help!
Feel free to email us or send us a DM on Instagram.
Follow us on social media @rubymoon_xo for updates, restocks, and behind-the-scenes fun!