FAQ

Frequently Asked Questions-

Thank You for Supporting Our Small Business

We’re so grateful for every single order. Ruby Moon is a made-to-order small business, which means each hat is carefully handmade after you place your order. Your support truly means the world to us!

How Long Will It Take to Receive My Hat?

All Ruby Moon hats are made to order — production begins after your order is placed.

Standard Orders: Please allow up to 1 week for production of a single hat.

Custom Orders: Custom designs require more time. Please allow 2–3 weeks for production.

Wholesale: Please allow 2-3 weeks for production

Busy Season Notice: During high-volume periods, production times may be slightly longer. We always aim to ship as quickly as possible while maintaining the quality you expect from us.

Please Note:
Production time is separate from shipping time.
Once your hat is finished, it’s handed off to USPS for delivery. Shipping time will vary depending on your location and the shipping option you choose at checkout.

Do You Accept Custom or Wholesale Orders?

Yes we do!

Custom Orders: We love working with you to bring your hat vision to life! Please allow 2–3 weeks for these custom pieces.

Bulk Orders/Pricing: We offer bulk pricing on orders starting at 5+ hats. These are perfect for bachelorettes, special events, birthdays, or businesses.
Production time is typically 2–3 weeks. We are unable to do any rush orders on custom items

Wholesale: We offer wholesale with proof of a valid sellers permit. Please find our wholesale application and complete it. Please allow up to 1 week for approval.

Shipping Policy

Once we hand your order off to USPS, it is out of our control. While we do our best to ensure smooth and timely delivery, Ruby Moon is not responsible for delays caused by the postal service.

Please double-check your shipping address before placing your order.

If your order has NOT shipped, we can update the address.

If your order has already shipped, and the address is incorrect, you’ll need to place a new order. If the original package is returned to us, we will refund you upon its arrival.

Returns & Refunds

We want you to love your hat! If you’re not completely satisfied with your purchase, we accept returns within 14 days of the delivery date.

• All returns must be received within 14 days of the delivery date to qualify for a refund.
• Refunds will be issued to the original form of payment once the returned item has been received and inspected.
• Items must be unworn and in their original condition to qualify for a return.
• Please email inquiries.rubymoon@gmail.com with your order number and include a photo of the inside of the hat before mailing your return.

Return Condition

Hats must be returned unworn and free of makeup, sweat, stains, odors, pet hair, or other signs of wear.

Returns that are received dirty, worn, damaged, or otherwise not in resalable condition will not be eligible for a refund. If your return does not meet these requirements, the item will be shipped back to you at your expense and no refund will be issued.

Return Address

Ruby Moon
1957 Friendship Drive, Ste C
El Cajon, CA 92021

Once your return is received and inspected and meets our return requirements, we will process your refund to the original form of payment.

Final Sale

Custom items, Damaged Hat Sale items, and Inventory Sale items are FINAL SALE and are not eligible for returns or refunds.

Please note: We strongly recommend trying on your hat with clean hands and avoiding makeup, skincare, or other products that could transfer onto the hat before deciding to return it.

Hat Care Instructions

To keep your Ruby Moon hat looking its best, please follow these care tips:

Storage: Use a flat surface or a hat stand to maintain its shape. Avoid stacking or crushing it when not in use.

Cleaning:
We never recommend machine washing your hat.
Instead, spot clean only using a soft cloth or sponge, mild dish soap, and cold water.
Gently dab the stained area — do not scrub harshly or soak the hat.

Stain Prevention: Handle your hat with clean hands and allow any makeup or skincare products to dry before wearing.

Proper care = longer wear 

Still Have Questions?

We’re happy to help!
Feel free to email us or send us a DM on Instagram.
Follow us on social media @rubymoon_xo for updates, restocks, and behind-the-scenes fun!