Return Policy

Returns & Refunds

We want you to love your hat! If you’re not completely satisfied with your purchase, we accept returns within 14 days of the delivery date.

• All returns must be received within 14 days of the delivery date to qualify for a refund.
• Refunds will be issued to the original form of payment once the returned item has been received and inspected.
• Items must be unworn and in their original condition to qualify for a return.
• Please email inquiries.rubymoon@gmail.com with your order number and include a photo of the inside of the hat before mailing your return.

Return Condition

Hats must be returned unworn and free of makeup, sweat, stains, odors, pet hair, or other signs of wear.

Returns that are received dirty, worn, damaged, or otherwise not in resalable condition will not be eligible for a refund. If your return does not meet these requirements, the item will be shipped back to you at your expense and no refund will be issued.

Return Address

Ruby Moon
1957 Friendship Drive, Ste C
El Cajon, CA 92021

Once your return is received and inspected and meets our return requirements, we will process your refund to the original form of payment.

Final Sale

Custom items, Damaged Hat Sale items, and Inventory Sale items are FINAL SALE and are not eligible for returns or refunds.

Please note: We strongly recommend trying on your hat with clean hands and avoiding makeup, skincare, or other products that could transfer onto the hat before deciding to return it.